Privacy Policy and GDPR
Privacy Policy and GDPR
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
Entities Covered by this Privacy Policy and GDPR
The following entities are covered by this Privacy Policy and GDPR; JetApps LLC., JetApps.com, JetApps, JetBackup, JetClone.com, JetClone, and JetBackup.com
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, some website features will be disabled. It may affect the browsing experience and your user experience will be more efficient with cookies enabled, because some of our services will not function properly.
However, you can still place orders on the website without cookies.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted
third party services that track this information on our behalf.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice.
This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you,
so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to
comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. You can view Google’s AdWords policies by clicking HERE
We use Google AdSense Advertising on our website.
Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more HERE
According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we allow third party behavioral tracking
CCPA (California Consumer Privacy Act)
If you are a California resident, click HERE for more information regarding certain additional rights that you may have.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days
• Within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders
• We may also send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be in accordance with CANSPAM we agree to the following:
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.
GDPR Specific Guidelines
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order information for our records unless and until you ask us to delete this information and are a European Union (EU) resident.
EU-US and Swiss-US Data Privacy Frameworks
JetApps, LLC. and other covered entities identified above complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. JetApps, LLC. and other covered entities identified above have certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. JetApps, LLC. and other covered entities identified above has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, JetApps, LLC. and other covered entities identified above commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU and UK individuals and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first contact JetApps, LLC. at: JetApps, LLC. 940 Calle Negocio Ste 150, San Clemente, California 92673, United States, [email protected], (877) 568-1698.
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, JetApps, LLC. and other covered entities identified above commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.
MINORS
The Site is not intended for individuals under the age of 18.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below:
JetApps.com
940 Calle Negocio Ste 150
San Clemente, California 92673
San Clemente, California 92673
United States
(877) 568-1698
SCHEDULE 1 – PERSONAL INFORMATION WE (OR CPANEL, INC) COLLECT WHEN YOU PURCHASE OR USE THE CPANEL PRODUCT
| Category of Personal Information | How We Use it | Legal basis for the processing | Categories of recipients | Retention period |
| Contact information and basic personal details. Such as your name, phone number, address, domain name, e-mail address and, where applicable, employment information such as name of your company and the nature of your role. | We use this information to:
| The processing is necessary for:
| As required in accordance with how we use it, we will share your Personal Information with the following:
Service providers and advisors. Third party vendors and other service providers that perform services for us, on our behalf, which may include providing mailing or email services, HR services, tax and accounting services, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services. Purchasers and third parties in connection with a business transaction. Personal Information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business. Other third parties using the Self Service Portal. Where you provide information to a Self Service Portal (other than a char function operated by cPanel), your comments and any other Personal Information you submit may be seen by other third parties Law enforcement, regulators and other parties for legal reasons. Third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement and regulators; (b) enforce our Terms of Use or to protect the security or integrity of our Website; and/or (c) exercise or protect the rights, property, or personal safety of cPanel, our customers or others. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. |
| Payment information. Details such as your bank account number or PayPal account and related information. | We use this information to facilitate payment for use of the cPanel Product and to detect and prevent fraud. | The processing is necessary for the performance of our contract with you and our legitimate interests, namely the detection and prevention of fraud and to ensure our users get paid for the resources they have provided. | ||
| Technical and server information. Information required for ongoing web-hosting activities such as: server address / hostname, IP address, domain name; log files; configurative files; service reports; and server-related information which we retrieve from your server where you have requested technical support which may also include usernames and passwords, root directory, affected accounts such as email accounts. | We use this information to:
| The processing is necessary for the performance of our contract with you; and administering our ticketing and abuse systems.
Where we collect and use your Personal Information for the purposes of improving the cPanel Product, we will first obtain your consent. | ||
| HTTP request of the user; information about the browser, host name, cpanel company ID, browser type and language; reads first party cookies; CAKEPHP site counting cookie; and number of visits to site. | Third party code included in the cPanel Product retrieves data from HTTP requests of the user and via first party cookies. This enables a third party to perform analytics and provide aggregated analytical information to cPanel. | The processing is necessary for our legitimate interests, namely: to tailor the cPanel Product to the user and to improve the cPanel Product generally; to monitor and resolve issues; and for marketing purposes. | ||
| Correspondence and comments. When you contact us directly, e.g. by email, phone, mail, via the Self Service Portal, when you post on message boards, blogs or complete an online form, we will record your comments and opinions. | To address your questions, issues and concerns and improve the cPanel Product, to determine products and services that may be of interest to you and to send you news, alerts and marketing communications in accordance with your marketing preferences. | The processing is necessary for our legitimate interests, namely communicating with users and for marketing purposes. | ||
| Self identifying information. Where you have applied for a job with us, you may voluntarily provide us with certain self-identifying information. | We use this information for regulatory purposes, fulfilling regulatory reporting requirements, responding to information requests and defending against employment related complaints. | The processing is necessary for:
| ||
| All Personal Information set out above. | We will use all the Personal Information we collect to operate, maintain and provide to you the features and functionality of the cPanel Product, to communicate with you, to monitor and improve the cPanel Product, our Website and business, and to help us develop new products and services. | The processing is necessary for our legitimate interest, namely to administer and improve the cPanel Product, our Website, our business and develop new services. |
SCHEDULE 2 – PERSONAL INFORMATION WE COLLECT WHEN YOU PURCHASE ANY PRODUCT
| Category of Personal Information | How We Use it | Legal basis for the processing | Categories of recipients | Retention period |
| Contact information and basic personal details. Such as your name, phone number, address, domain name, e-mail address and, where applicable, employment information such as name of your company and the nature of your role. | We use this information to:
| The processing is necessary for:
| As required in accordance with how we use it, we will share your Personal Information with the following:
Service providers and advisors. Third party vendors and other service providers that perform services for us, on our behalf, which may include providing mailing or email services, HR services, tax and accounting services, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services. Purchasers and third parties in connection with a business transaction. Personal Information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business. Other third parties using the Self Service Portal. Where you provide information to a Self Service Portal your comments and any other Personal Information you submit may be seen by other third parties Law enforcement, regulators and other parties for legal reasons. Third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement and regulators; (b) enforce our Terms of Use or to protect the security or integrity of our Website; and/or (c) exercise or protect the rights, property, or personal safety of the Product, our customers or others. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. |
| Payment information. Details such as your bank account number or PayPal account and related information. | We use this information to facilitate payment for use of the Product and to detect and prevent fraud. | The processing is necessary for the performance of our contract with you and our legitimate interests, namely the detection and prevention of fraud and to ensure our users get paid for the resources they have provided. | ||
| Technical and server information. Information required for ongoing web-hosting activities such as: server address / hostname, IP address, domain name; log files; configurative files; service reports; and server-related information which we retrieve from your server where you have requested technical support which may also include usernames and passwords, root directory, affected accounts such as email accounts. | We use this information to:
| The processing is necessary for the performance of our contract with you; and administering our ticketing and abuse systems.
Where we collect and use your Personal Information for the purposes of improving the Product, we will first obtain your consent. | ||
| HTTP request of the user; information about the browser, host name, cpanel company ID, browser type and language; reads first party cookies; CAKEPHP site counting cookie; and number of visits to site. | Third party code included in the cPanel Product retrieves data from HTTP requests of the user and via first party cookies. This enables a third party to perform analytics and provide aggregated analytical information to cPanel. | The processing is necessary for our legitimate interests, namely: to tailor the cPanel Product to the user and to improve the cPanel Product generally; to monitor and resolve issues; and for marketing purposes. | ||
| Correspondence and comments. When you contact us directly, e.g. by email, phone, mail, via the Self Service Portal, when you post on message boards, blogs or complete an online form, we will record your comments and opinions. | To address your questions, issues and concerns and improve the cPanel Product, to determine products and services that may be of interest to you and to send you news, alerts and marketing communications in accordance with your marketing preferences. | The processing is necessary for our legitimate interests, namely communicating with users and for marketing purposes. | ||
| All Personal Information set out above. | We will use all the Personal Information we collect to operate, maintain and provide to you the features and functionality of the Product, to communicate with you, to monitor and improve the Product, our Website and business, and to help us develop new products and services. |
|
SCHEDULE 3 – PERSONAL INFORMATION COLLECTED AUTOMATICALLY BY THE CPANEL PRODUCT
| Category of Personal Information | How we use it | Legal basis for the processing | Categories of recipients | Retention period |
| Information about how you access and use the cPanel Product. For example, the website from which you came and the website to which you are going when you leave our Website, how frequently you access the cPanel Product, the time you access the cPanel Product and how long you use them for, whether you open emails or click the links contained in emails, whether you access the cPanel Product from multiple devices, and other actions you take on the cPanel Product. | We use this information to:
| The processing is necessary for our legitimate interests, namely: to tailor the cPanel Product to the user and to improve the cPanel Product generally; to monitor and resolve issues; for marketing purposes; to communicate with users; to contact users; and for the detection and prevention of fraud. | As required in accordance with how we use it, we will share your Personal Information with the following:
Service providers and advisors. Third party vendors and other service providers that perform services for us, on our behalf, which may include providing mailing or email services, tax and accounting services, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services. Purchasers and third parties in connection with a business transaction. Personal Information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business. Law enforcement, regulators and other parties for legal reasons. Third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Terms of Use or to protect the security or integrity of our Website; and/or (c) exercise or protect the rights, property, or personal safety of cPanel, our customers or others. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. |
| Information about your device. We also collect information about the computer, tablet, smartphone or other electronic device you use to connect to the cPanel Product. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications connected to the cPanel Product through the device, information about the server upon which the cPanel Product software log files, configurative files, server reports, your Internet service provider or mobile network, your IP address. | We use this information to:
| The processing is necessary for our legitimate interests, namely: to tailor the cPanel Product to the user and to improve the cPanel Product generally; to monitor and resolve issues; for marketing purposes; to communicate with users; to contact users; and for the detection and prevention of fraud. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. |
SCHEDULE 4 – TECHNICAL AND PERSONAL INFORMATION COLLECTED AUTOMATICALLY BY THE JETBACKUP PRODUCT
| Category of Technical Information | How we use it | Legal basis for the processing | Categories of recipients | Retention period |
| Customer Name
IP Address Hostname Product Version Product Tier Operating System Kernel Release Kernel Version cPanel Version | We use this information to:
| The processing is necessary for our legitimate interests, namely: to tailor the JetBackup Product to the user and to improve the JetBackup Product generally; to monitor and resolve issues; for marketing purposes; to communicate with users; to contact users; and for the detection and prevention of fraud. | As required in accordance with how we use it, we will share your Personal Information with the following:
Service providers and advisors. Third party vendors and other service providers that perform services for us, on our behalf, which may include providing mailing or email services, tax and accounting services, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services. Purchasers and third parties in connection with a business transaction. Personal Information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business. Law enforcement, regulators and other parties for legal reasons. Third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Terms of Use or to protect the security or integrity of our Website; and/or (c) exercise or protect the rights, property, or personal safety of cPanel, our customers or others. | For no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests. |